If your Facebook Ad Account has been restricted or disabled, you’re not alone. Facebook has strict advertising policies, and even minor violations can result in your ad account being restricted, disabled, or permanently banned.
The good news is that you can appeal and recover your account if you follow the right steps. This guide will show you why Facebook restricts ad accounts and how to get yours back.
🔹 Why Did Facebook Restrict Your Ad Account?
Facebook restricts ad accounts for various reasons, including:
✅ Violation of Facebook Ad Policies – Running ads that violate Facebook’s advertising rules.
✅ Payment Issues – Declined payments, using flagged cards, or suspicious transactions.
✅ High Negative Feedback – Too many people reporting your ads as spam or misleading.
✅ Suspicious Account Activity – Rapid ad spend increases, multiple rejections, or using multiple accounts.
✅ Unverified Business or Personal Account – Not verifying your identity or business information.
💡 Tip: If your account was restricted suddenly, check your email or Facebook notifications for the reason.
🔹 Step-by-Step Guide to Remove Facebook Ad Account Restriction
🔸 Step 1: Check Your Account Status
First, find out why your account was restricted.
📌 Go to Facebook Account Quality Center:
👉 Facebook Account Quality
📌 Check for any policy violations or flagged issues.
📌 If your personal profile is restricted, you need to fix it first before restoring your ad account.
🔸 Step 2: Request a Review from Facebook
If you believe the restriction was a mistake, you can submit an appeal.
📌 How to Request a Review:
- Go to Facebook Business Manager (business.facebook.com)
- Click Account Quality
- Select the restricted ad account
- Click Request Review
- Explain why you believe the restriction is wrong (Be professional and honest)
- Submit the request and wait for Facebook’s response
💡 Tip: Facebook usually reviews requests within 24–48 hours, but it may take longer.
🔸 Step 3: Contact Facebook Business Support
If you don’t get a response after requesting a review, try contacting Facebook Business Support.
📌 How to Contact Facebook Support:
👉 Visit Meta Business Help Center
👉 Click Get Help > Select Policy & Account Issues
👉 Start a Live Chat (if available) or submit a support ticket
💡 Tip: If you can’t find the live chat option, try using a different browser or logging in from a business account with ad spend history.
🔸 Step 4: Verify Your Identity & Business
If your account is flagged for suspicious activity, Facebook may require verification.
📌 Steps to Verify Your Business:
✅ Go to Facebook Business Manager > Business Settings > Business Info
✅ Click Start Verification
✅ Upload your business documents (Tax ID, Business Registration, etc.)
✅ Submit and wait for Facebook’s approval
📌 Steps to Verify Your Personal Account:
✅ Go to Facebook Settings
✅ Click Identity Verification
✅ Upload a government-issued ID (passport, driver’s license, etc.)
✅ Submit and wait for approval
💡 Tip: Verified accounts are less likely to face future restrictions.
🔸 Step 5: Clear Payment Issues
If your ad account is restricted due to payment problems, fix them immediately.
📌 How to Fix Payment Issues:
✅ Go to Facebook Ads Manager
✅ Check for outstanding payments and pay them
✅ Add a new valid payment method (credit card, PayPal, virtual dollar card)
✅ Remove flagged or rejected payment methods
💡 Tip: Virtual dollar cards (Payoneer, Chipper Cash, Barter, etc.) work better for Nigerian users facing payment issues.
🔸 Step 6: Use a Different Ad Account (If Necessary)
If your ad account cannot be recovered, create a new one or use a backup account.
📌 How to Create a New Ad Account:
✅ Go to Facebook Business Manager
✅ Click Business Settings > Accounts > Ad Accounts
✅ Click Add a New Ad Account
💡 Tip: Use a different billing method and follow all Facebook ad policies to avoid future bans.
🔹 How to Avoid Facebook Ad Account Restrictions in the Future
📌 Follow Facebook’s Ad Policies – Read and follow Facebook’s Ad Policies.
📌 Avoid Using Multiple Accounts on One Device – Facebook may flag your activity as suspicious.
📌 Use Verified Payment Methods – Pay with valid cards to prevent payment-related restrictions.
📌 Don’t Run Misleading or Clickbait Ads – Avoid exaggerated claims and false promises.
📌 Keep a Good Account Reputation – Respond to customer feedback and minimize ad rejections.
📌 Use Business Verification – Verified businesses get fewer restrictions.
💡 Tip: Regularly check your Facebook Account Quality to ensure everything is in good standing.
🔹 Final Thoughts
If your Facebook Ad Account is restricted, don’t panic. Follow these steps to request a review, verify your account, fix payment issues, and contact Facebook Support.
🚀 Take action today and get your ad account back on track!